Privacy Policy

Macarthur Land Rover is committed to safeguarding the privacy of individuals. This Privacy Policy sets out how Macarthur Land Rover manages personal information. It is structured as follows:

1. Personal information Macarthur Land Rover collects
2. Use and disclosure of personal information
3. Automated decision making
4. Cookies
5. Links to other websites
6. Marketing
7. Overseas transfers
8. Access and correction
9. Contacting Macarthur Land Rover and complaints
10. Changes to Privacy Policy

1. Personal information Macarthur Land Rover collects

The main types of personal information Macarthur Land Rover collects and holds are:

• contact and identification information for individuals seeking to buy or sell vehicles with Macarthur Land Rover such as name, date of birth, contact number(s), email address(es), residential and/or business address(es), demographic information (such as postcode, age, gender) and driver's licence details;
• vehicle and servicing details for Macarthur Land Rover's customers including vehicle registration, vehicle purchase details, service appointment bookings;
• finance details for Macarthur Land Rover's customers seeking finance such as financial, insurance or credit information, marital status, employment details and history;
• contact details for individuals working for Macarthur Land Rover's business partners and suppliers;
• information provided by an individual as part of a recruitment process such as name, contact details, prior employment history, qualifications, referee details and, if applicable, details for background checks; and
• other information provided by individuals while interacting with Macarthur Land Rover.

Macarthur Land Rover collects personal information in the course of running its business in a range of different ways, typically through:

• interactions with individuals (e.g. through any records Macarthur Land Rover keeps of telephone calls, or emails received, or messages sent to Macarthur Land Rover or posted on Macarthur Land Rover's pages on social media);
• Macarthur Land Rover's website;
• use of social media;
• employment applications;
• third party service providers; and
• provision of customer service and support.

Where practicable, Macarthur Land Rover collects personal information in connection with running its business directly from the individual concerned. On occasion Macarthur Land Rover may collect personal information from someone else such as when speaking to a referee for a job applicant or doing screening for onboarding a new supplier or customer.

2. Use and disclosure of personal information

Macarthur Land Rover stores personal information in electronic and paper form.

Macarthur Land Rover uses and discloses personal information as follows:

• to source vehicles and sell them to Macarthur Land Rover's customers and to provide other related services to customers such as vehicle servicing and assist with arranging financing to purchase a vehicle;
• to manage arrangements with Macarthur Land Rover's customers and prospective customers;
• to obtain products, services or information from Macarthur Land Rover's suppliers;
• to assess what vehicles a person may be interested in purchasing (e.g., based on the person's interests and other information Macarthur Land Rover knows about them);
• to operate and manage Macarthur Land Rover's website, social media and other communications and media channels;
• subject to applicable laws, to conduct marketing;
• for processing and assessing employment applications; and
• for such other purposes authorised or required by law.

It may be necessary to share personal information with organisations that provide products or services to Macarthur Land Rover. For example, Macarthur Land Rover may use third party service providers for the organisation of customer care, implementation of promotions, development of offers, communication and contact with customers, organization of events and for the purpose of obtaining advice and managing its affairs. Macarthur Land Rover also uses third party service providers for credit card processing/payment and for IT services (hosting services, database maintenance, etc.).

3. Automated decision making

Macarthur Land Rover uses computer programs to make decisions affecting a person's interests to offer products or services that could be of interest. This is typically done via AI Agents within website chat or SMS. The sorts of personal information Macarthur Land Rover uses in the operation of the computer program is browsing history on Macarthur Land Rover's websites, name, contact information, and other information you may input into Macarthur Land Rover's websites. The level of human oversight Macarthur Land Rover provides over these decisions is limited — responses and recommendations may be generated automatically, with human review available where a person requests it or where required for follow-up by Macarthur Land Rover's staff.

4. Cookies

Macarthur Land Rover uses cookies on its website. Cookies are small text files that are stored by the website user's browser when they visit a website. This identifies the browser used and can be recognised by Macarthur Land Rover's web server. Macarthur Land Rover may use cookies to associate a user with social media platforms and, if the user so chooses, enable interaction between the user's activities on Macarthur Land Rover's platforms and those social media platforms. Macarthur Land Rover's website also uses cookies to analyse website traffic and help provide a better website visitor experience. Website users can make certain choices about the use of cookies through their browser settings. However, if the user disables certain cookies, this may prevent the user from taking full advantage of Macarthur Land Rover's website.

5. Links to other websites

Macarthur Land Rover's website may contain links to third party websites. Macarthur Land Rover does not control or otherwise determine the privacy practices of these third party sites. To find out about their privacy practices, you should check their websites for their privacy policy, or otherwise ask them about their privacy practices.

6. Marketing

If you have received a direct marketing communication from Macarthur Land Rover and do not wish to receive these communications from Macarthur Land Rover in the future, just use the “unsubscribe” function in the email or SMS, or tick the opt out box on postal communications and return the mailed item to Macarthur Land Rover.

7. Overseas transfers

Macarthur Land Rover's website/s are hosted in Australia. On occasion, a third party service provider Macarthur Land Rover engages or that Macarthur Land Rover is instructed to provide information to may be outside of Australia however, the location of the third party would depend on the specific situation.

8. Access and correction

An individual may request access to or correction of any of the personal information Macarthur Land Rover holds about them by contacting Macarthur Land Rover during business hours on 02 4636 8444 or via the contact page.

Macarthur Land Rover may require an individual making a request to verify their identity before processing their request.

Macarthur Land Rover will aim to respond to all requests promptly and within 30 days.

Macarthur Land Rover may refuse a request where permitted or required by law. Macarthur Land Rover will comply with any regulatory requirement to give reasons for its decision.

9. Contacting Macarthur Land Rover and complaints

If you have any queries, concerns or complaints about how Macarthur Land Rover handles your personal information please contact Macarthur Land Rover during business hours on 02 4636 8444 or via the contact page. Macarthur Land Rover may require an individual making a request to verify their identity before processing their request.

Please provide sufficient details so that Macarthur Land Rover can understand the nature of your concern. In most cases, Macarthur Land Rover will ask that you put your request in writing.

Macarthur Land Rover takes all complaints seriously and will use reasonable endeavours to investigate and respond to a complaint in writing within 30 days of receiving the written complaint. If you remain unsatisfied by Macarthur Land Rover's response to your complaint, you may be entitled to refer your complaint to the Office of the Australian Information Commissioner.

• Phone: 02 4636 8444
• Mailing Address: 38 Blaxland Rd, Campbelltown, NSW, 2560

10. Changes to Privacy Policy

Macarthur Land Rover may make changes to this Privacy Policy by posting the revised policy on its website. Please check back from time to time to review this Privacy Policy.